Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you and havelo ("havelo", "we", "us", or "our") governing your access to and use of the havelo platform, including the website, landlord dashboard, tenant portal, repairer portal, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter into a binding contract under English law. If you are using the Service on behalf of a company, partnership, or other organisation, you represent that you have authority to bind that entity to these Terms.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately via our contact form if you suspect unauthorised access. We may suspend or close accounts that show signs of compromise or misuse.

havelo is offered on tiered subscription plans. The features available to you depend on the tier you select. Prices, billing cycles, and tier limits are shown on our pricing page and may be updated from time to time.

• Subscription fees are charged in advance and are non-refundable except where required by law.
• You may upgrade, downgrade, or cancel your plan from the account settings. Changes take effect at the end of the current billing cycle.
• We may change pricing on at least 30 days' notice before your next renewal. Continued use after the change constitutes acceptance.
• If a payment fails, we may downgrade or suspend your account until payment is received.

You must not, and must not allow any third party to:

• use the Service in breach of any law, regulation, or third-party rights;
• upload data you do not have the right to share, or personal data of individuals without a lawful basis;
• use the Service to send unsolicited communications, spam, or unlawful marketing;
• attempt to access, probe, or interfere with parts of the Service you are not authorised to use;
• reverse-engineer, scrape, copy, or create derivative works of the Service except as expressly permitted by law;
• use the Service to discriminate against tenants or applicants in a way that breaches the Equality Act 2010 or other UK housing law.

We may suspend or terminate access for breach of this section without prior notice if necessary to protect users or the Service.

You retain all ownership rights in the data, documents, images, and other content you upload ("Your Content"). You grant havelo a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Your Content solely as needed to operate, secure, and improve the Service for you.

You are responsible for the accuracy and lawfulness of Your Content, including ensuring that any tenants, contractors, or other individuals you add to the platform have been informed of, and where required have consented to, the processing of their personal data via havelo.

The Service includes AI-assisted features such as draft emails, document summaries, and rent benchmarking. AI outputs are generated by machine learning models and may be inaccurate, incomplete, or out of date. They are provided for convenience only and do not constitute legal, financial, or professional advice. You are solely responsible for reviewing AI-generated content before acting on or sending it.

Rent estimates and market data shown in the Service are derived from publicly available listings and statistical models. They are intended as guidance and are not a valuation, appraisal, or guarantee of achievable rent. Do not rely on them as the sole basis for letting, investment, or pricing decisions.

When you invite tenants or contractors to havelo, you are responsible for the lawful basis of doing so and for the accuracy of the information you share with them. Tenants and contractors using the portals do so under these Terms, limited to the features available to them.

We aim to keep the Service available and reliable but do not guarantee uninterrupted, error-free, or fault-free operation. We may modify, suspend, or discontinue any part of the Service for maintenance, security, or operational reasons. Where reasonably practicable, we will give advance notice of material changes.

The Service, including its software, design, branding, and documentation, is owned by havelo and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, no rights are transferred to you.

You may stop using the Service and close your account at any time from the account settings. We may suspend or terminate your account if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates risk for us or other users.

On termination, your right to use the Service ends. We will retain or delete Your Content in line with our Privacy Policy. You can request an export of Your Content within 30 days of termination.

To the fullest extent permitted by law, the Service is provided "as is" and "as available". havelo makes no warranties, express or implied, regarding the Service, including any warranty of merchantability, fitness for a particular purpose, or non-infringement, except as required by the Consumer Rights Act 2015 and other applicable UK law.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, havelo's total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid to havelo in that period, or (b) £100.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, however arising.

You agree to indemnify and hold havelo harmless from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your infringement of any third-party right.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere in the UK may bring proceedings in their local courts.

For questions about these Terms, use our contact form.